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Livestreaming FAQs

 

Do I need to pay to view livestreamed programs and services?

Our Sunday services are always available at no charge as are some services such as weddings and memorials. Occasionally, we make other events available to all. We charge a small fee for Epiphany Explorations sessions and some other seminars and concerts in order to recoup the costs of livestreaming. See questions 2 and 3.

How do I register for Livestreaming of paid events?

Our membership system handles registrations for those interested in the Livestreaming of paid events such as Epiphany Explorations. Click on ‘My Accounts’, then Register. Choose your event or registration option from the list available. It’s that simple!

How do I access Livestreaming once I have registered and paid?

The first time you access the livestreaming, we hope that you will take a few minutes to set up your profile. Although this screen will appear each time you login, Click on ‘First Met Live‘ on the top menu bar and you are set to view the live broadcast. If you are viewing the program after it has been broadcast,  click on the Video Library to view the session(s).

How do I access Livestreaming of events with no charge?

Click on ‘FM Live‘ on the top menu bar and you are set to view the live broadcast of our Sunday Service at 11:00 am Pacific Standard/Daylight Savings Time. If you are viewing the service later that Sunday or later, from the First Met Live page, click on the button “Take me to the Archive”  and select the service.

What kind of equipment do I require to play the session?

You do not need any specific type of computer or Internet browser to access the sessions. Livestreaming will work on just about any computer, provided you have a graphic card with 128 MB of memory and at least a 1 GHz processor. Please make sure that your web browser (Internet Explorer, Safari, Mozilla Firefox or Google Chrome)  and Adobe Flash player are as up-to-date as possible.

How will I get the best reception of the services?

We recommend that you use a wired connection to the Internet whenever possible, as the download speeds are generally much faster. If you are using a wireless connection, make sure that you are in a location where the signal is strongest. While we have a dedicated high-speed internet line for our outgoing signal, we have no control over the speed at which you receive the signal. This speed will depend on the type of Internet connection you have, the strength of the signal you are receiving, the traffic carried by your internet provider, and traffic from other users on your network. A dial-up connection will not give satisfactory results. You can check your download speed by going to the Shaw Speed Test.

What can I do if my reception is jerky and the player starts and stops?

If your download speed is slower, you may find that the reception is jerky and the player starts and stops. We will soon be moving to a fiber optic upload which will enable us to send the broadcast in several streams of varying bit rates. You will then be able to select the bit rate that will give you the smoothest transmission. Streaming Media Hosting has a special feature on the player on the bottom right that allows you to reduce the bit rate (i.e., (i.e., how many “bits” of space the file takes per second of audio and video) to overcome the stops and starts of the video feed caused by low transmission rates on your WiFi or internet connection. Although the quality of the picture and audio may be reduced, you should experience fewer stops.

Can I use an iPhone, iPad or Android device to view a livesteamed event?

You are able to use these devices without loading a special app.

How do I get sound from the stream?

Ensure the stream’s sound is turned on. Click on the speaker button located at the bottom right of the video screen to turn on and adjust the audio level.

When and how long are each of the services  or events available?

Each service will be broadcast live on Sunday at 11:00 am Pacific Standard/Daylight Savings Time and will be available in the ‘Archive LIbrary’ for approximately one month. For other no charge events, they will be maintained in the video library for at least two weeks. When you register for a paid event, you will be told how long that particular event will be available to you.

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